Pozzito Client is an issue reporting application, using standard live(real time) chat features to ensure simplicity and meet the final user needs.
Efficient working mechanism ensures multiple useful functionalities mutual performance, delivering to a client: precise communication analytics, data discovering and each conversation timeline while the agents enjoy previous conversations preview and linked description of each one of them.
Main features of Pozzito Client application:
• Enabled User data entry
• Chat conversation
• Description of communication background (problem solvency etc.)
• Conversation rating
• Conversation history preview
• Past conversation reopening and retrieval